Certified Grievance Manager Training Course

Two-day instructor-led training on managing workplace grievances effectively for social compliance professionals

2 Days Certificate of Completion English
Instructor-Led
Instructor-led course
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About This Course
The Certified Grievance Manager Training Course is a two-day instructor-led programme delivered in a classroom and workshop setting by experienced trainers. It focuses on the skills and knowledge required to manage workplace grievances in compliance with social standards and best practices. Participants engage in practical exercises, case studies, and group discussions to develop effective grievance management capabilities.

This course is designed for HR managers, compliance officers, social compliance auditors, factory supervisors, and others responsible for handling employee grievances and ensuring fair workplace practices. Attendees will gain a comprehensive understanding of grievance mechanisms, investigation techniques, communication skills, and remediation processes.

On completion, participants will be equipped to design, implement, and evaluate grievance management systems that align with industry standards and support continuous improvement in social compliance. The course content emphasises real-world scenarios and audit-focused approaches relevant to international social compliance frameworks.
Upcoming batch

No public batch is scheduled right now. Contact us for the next intake or an in-house delivery.

Participant rating See all 4 reviews
5.0
4 participant reviews · 3 verified
“The Certified Grievance Manager Training Course was a highly valuable and insightful learning experience for me. Through this training, I gained a clear understanding of effective grievance management, workplace conflict resolution, employee relations, and the importance of handling employee concerns in a fair, transparent, confidential, and professional manner. The course helped me understand how to identify grievances, analyze their root causes, communicate effectively with employees, and take a structured and solution-oriented approach to resolving workplace issues. The practical examples and interactive discussions made the learning more relevant and easier to apply in real organizational situations. The training was professionally facilitated by Respected Alim Sir, Diba Apa, and Wasim Bhai. I sincerely appreciate all of them for their valuable guidance and contributions. A special and heartfelt thanks to Respected Alim Sir. His training and facilitation style was truly outstanding and exceptional. The way he explained complex topics through practical examples, real-life experiences, storytelling, and interactive discussions made every session highly engaging and enjoyable. His ability to connect with participants and create an interactive learning environment was genuinely impressive. His passion, experience, and unique teaching style made this training journey truly memorable. This training has significantly enhanced my knowledge and confidence in handling workplace grievances more effectively and professionally. The practical tools and insights gained from this course will help me contribute to a more fair, transparent, and structured grievance management process within my organization. I believe effective grievance management can strengthen employee trust, improve communication, reduce workplace conflicts, and contribute to building a healthier and more positive organizational culture.”
— Md. Sanowar Hossain
What You Will Learn
  • Identify key components of effective grievance management systems
  • Describe best practices for receiving and documenting grievances
  • Apply investigation techniques to resolve workplace complaints fairly
  • Demonstrate communication skills to engage stakeholders sensitively
  • Evaluate grievance outcomes and recommend corrective actions
  • Plan continuous improvement measures for grievance mechanisms
Course Outline
Introduction to Grievance Management
Legal and Social Compliance Requirements
Receiving and Documenting Grievances
Investigation Methods and Techniques
Communication and Stakeholder Engagement
Remediation and Corrective Actions
Monitoring, Reporting, and Continuous Improvement
Who Should Attend
  • This course is ideal for HR directors, compliance officers, social compliance auditors, factory managers, supervisors, and anyone responsible for managing employee grievances and ensuring compliance with social standards.
Prerequisites
There are no formal prerequisites for this course.
Participant Reviews
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5.0
Average rating
4
Reviews
3
Verified participants
Godhuly Karmokar
Fresher · Keya Design
আমি ট্রেনিংটা থেকে অনেক শিখেছি। উপস্থাপন অনেক সুন্দর ছিল। ট্রেনিং এর প্রতিটা ওয়ার্ড অনেক স্পষ্ট ভাবে বুঝানো হয়েছে। আমি মনে করি এই ট্রেনিং টা থেকে আমি অনেক কিছু শিখেছি এবং পরবর্তীতে আমার চাকরি পেশায় কাজে এই ট্রেনিং টা আমার জন্য অনেক গুরুত্বপূর্ণ হিসেবে কাজ দিবে।
Certified Grievance Manager Training Course with Nayama Tabassum 25/09/26
Md. Almahmud Hossain Verified Participant
Manager-Compliance · Elite Garments Industries Ltd.
All training session was professional helpful & learning also enjoyable.
Certified Grievance Manager Training Course with Abdul Alim 1-5 sept'2023
Frequently Asked Questions
The course is delivered in an instructor-led classroom and workshop format.
The course is delivered in English.
Yes, participants receive a certificate of completion from SMS Training Academy.
No, there are no formal prerequisites for this course.
You can enrol by contacting SMS Training Academy through their official website or customer service channels.