Certified Grievance Manager Training Course
Two-day instructor-led training on managing workplace grievances effectively for social compliance professionals
Instructor-Led
Contact for pricing
Contact to Enroll
Certificate of completion
Expert instructors
Flexible delivery modes
About This Course
The Certified Grievance Manager Training Course is a two-day instructor-led programme delivered in a classroom and workshop setting by experienced trainers. It focuses on the skills and knowledge required to manage workplace grievances in compliance with social standards and best practices. Participants engage in practical exercises, case studies, and group discussions to develop effective grievance management capabilities.
This course is designed for HR managers, compliance officers, social compliance auditors, factory supervisors, and others responsible for handling employee grievances and ensuring fair workplace practices. Attendees will gain a comprehensive understanding of grievance mechanisms, investigation techniques, communication skills, and remediation processes.
On completion, participants will be equipped to design, implement, and evaluate grievance management systems that align with industry standards and support continuous improvement in social compliance. The course content emphasises real-world scenarios and audit-focused approaches relevant to international social compliance frameworks.
This course is designed for HR managers, compliance officers, social compliance auditors, factory supervisors, and others responsible for handling employee grievances and ensuring fair workplace practices. Attendees will gain a comprehensive understanding of grievance mechanisms, investigation techniques, communication skills, and remediation processes.
On completion, participants will be equipped to design, implement, and evaluate grievance management systems that align with industry standards and support continuous improvement in social compliance. The course content emphasises real-world scenarios and audit-focused approaches relevant to international social compliance frameworks.
What You Will Learn
- Identify key components of effective grievance management systems
- Describe best practices for receiving and documenting grievances
- Apply investigation techniques to resolve workplace complaints fairly
- Demonstrate communication skills to engage stakeholders sensitively
- Evaluate grievance outcomes and recommend corrective actions
- Plan continuous improvement measures for grievance mechanisms
Course Outline
1
Introduction to Grievance Management
2
Legal and Social Compliance Requirements
3
Receiving and Documenting Grievances
4
Investigation Methods and Techniques
5
Communication and Stakeholder Engagement
6
Remediation and Corrective Actions
7
Monitoring, Reporting, and Continuous Improvement
Who Should Attend
- This course is ideal for HR directors, compliance officers, social compliance auditors, factory managers, supervisors, and anyone responsible for managing employee grievances and ensuring compliance with social standards.
Prerequisites
There are no formal prerequisites for this course.
Frequently Asked Questions
The course is delivered in an instructor-led classroom and workshop format.
The course is delivered in English.
Yes, participants receive a certificate of completion from SMS Training Academy.
No, there are no formal prerequisites for this course.
You can enrol by contacting SMS Training Academy through their official website or customer service channels.