Use of Emotional Intelligence at Workplace
One-day instructor-led training on applying emotional intelligence effectively in the workplace
Instructor-Led
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Contact to Enroll
Certificate of completion
Expert instructors
Flexible delivery modes
About This Course
This one-day instructor-led course explores the practical application of emotional intelligence (EI) in workplace settings through interactive classroom sessions and group workshops. Delivered by an expert trainer, the course emphasises real-world scenarios, role plays, and group discussions to enhance participants' interpersonal skills and emotional awareness.
Ideal for managers, HR professionals, supervisors, and compliance officers, this training equips participants with the knowledge and tools to recognise, understand, and manage emotions in themselves and others to foster a positive and productive work environment.
Participants will develop the ability to apply emotional intelligence principles to improve communication, conflict resolution, leadership effectiveness, and team collaboration, thereby supporting social compliance and ethical workplace practices.
Ideal for managers, HR professionals, supervisors, and compliance officers, this training equips participants with the knowledge and tools to recognise, understand, and manage emotions in themselves and others to foster a positive and productive work environment.
Participants will develop the ability to apply emotional intelligence principles to improve communication, conflict resolution, leadership effectiveness, and team collaboration, thereby supporting social compliance and ethical workplace practices.
What You Will Learn
- Identify key components and principles of emotional intelligence relevant to workplace dynamics
- Describe how emotional intelligence impacts communication, leadership, and team performance
- Apply emotional intelligence techniques to manage workplace conflicts and enhance collaboration
- Demonstrate strategies to improve self-awareness and emotional regulation in professional settings
- Analyse workplace scenarios to evaluate emotional responses and select appropriate interventions
- Plan actions to integrate emotional intelligence practices into daily work routines to support social compliance
Course Outline
1
Introduction to Emotional Intelligence
2
Components of Emotional Intelligence
3
Emotional Intelligence and Workplace Communication
4
Managing Emotions and Conflict Resolution
5
Applying Emotional Intelligence to Leadership and Teamwork
6
Developing Personal Emotional Intelligence Action Plans
Who Should Attend
- This course is designed for factory managers, HR directors, supervisors, compliance officers, and other professionals seeking to enhance their interpersonal skills and promote a socially compliant workplace through effective emotional intelligence application.
Prerequisites
There are no formal prerequisites for this course.
Frequently Asked Questions
The course is delivered in person as an instructor-led classroom workshop.
Yes, participants receive a certificate of completion from SMS Training Academy.
There are no formal prerequisites for this course.
The course is delivered in English.
You can enrol by contacting SMS Training Academy directly via their official website or customer service.