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Workplace Communication & Professional Behaviour — Fundamentals

Learn essential workplace communication skills and professional behaviour fundamentals to enhance your effectiveness and collaboration in any professional environment.

2 hours Certificate of Completion English 2 CPD Hours Self-Paced Online Course
eLearning
Workplace Communication & Professional Behaviour — Fundamentals
Free
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Self-paced learning
365-day access
Certificate of completion
2 CPD Hours
About This Course
This comprehensive 2-hour eLearning course provides a solid foundation in workplace communication and professional behaviour. Designed to improve your interpersonal skills, the course covers key topics such as effective listening, maintaining professional tone, navigating communication across different organisational levels, and managing misunderstandings and conflicts. With lesson-based modules and a final assessment, participants will build confidence and competence to communicate clearly and professionally in any workplace setting. Access the course anytime within 365 days and earn 2 CPD hours upon completion.
What You Will Learn
  • Understand the basics of effective workplace communication
  • Develop active listening and comprehension skills
  • Recognise and practise professional behaviour and tone
  • Communicate effectively across organisational hierarchies
  • Identify causes of misunderstandings and conflict
  • Apply strategies for conflict recovery and resolution
Course Outline
1
The Foundation of Workplace Communication
2
Listening and Understanding
3
Professional Behaviour and Tone
4
Communicating Across the Hierarchy
5
Misunderstandings, Conflict and Recovery
6
Final Assessment
Who Should Attend
  • Professionals seeking to improve their communication skills
  • New employees adapting to workplace culture
  • Managers and supervisors aiming to enhance team communication
  • Anyone interested in developing professional interpersonal skills
Prerequisites
No prior experience or knowledge required.
Frequently Asked Questions
The course is delivered as lesson-based eLearning accessible online.
You have 365 days of access from the date of enrolment.
Yes, there is a final assessment to test your understanding of the course material.
Yes, you will earn 2 CPD hours upon successful completion.
No, this course is suitable for all experience levels.