UNGP Criteria for an Effective Grievance Mechanism
One-day instructor-led course on the UNGP Criteria for designing and implementing effective grievance mechanisms
Instructor-Led
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Certificate of completion
Expert instructors
Flexible delivery modes
About This Course
This one-day instructor-led training provides a practical understanding of the UN Guiding Principles (UNGP) criteria for establishing effective grievance mechanisms within organisations. Delivered through expert-led classroom workshops, participants engage in group discussions, case studies, and practical exercises to apply the principles in real workplace scenarios.
The course is designed for compliance officers, HR managers, social compliance auditors, factory managers, and other professionals responsible for managing or overseeing grievance processes in their organisations. Participants gain insights into best practices for grievance handling aligned with international human rights standards and learn how to enhance transparency, accessibility, and effectiveness.
By the end of the training, delegates will be able to design, evaluate, and improve grievance mechanisms to meet UNGP criteria, supporting organisational accountability and stakeholder trust. The practical skills gained can be directly applied to social compliance auditing, human rights due diligence, and corporate responsibility initiatives.
The course is designed for compliance officers, HR managers, social compliance auditors, factory managers, and other professionals responsible for managing or overseeing grievance processes in their organisations. Participants gain insights into best practices for grievance handling aligned with international human rights standards and learn how to enhance transparency, accessibility, and effectiveness.
By the end of the training, delegates will be able to design, evaluate, and improve grievance mechanisms to meet UNGP criteria, supporting organisational accountability and stakeholder trust. The practical skills gained can be directly applied to social compliance auditing, human rights due diligence, and corporate responsibility initiatives.
What You Will Learn
- Identify the key UNGP criteria for effective grievance mechanisms
- Describe the components and functions of grievance mechanisms aligned with UNGP
- Apply UNGP principles to design or assess grievance processes in workplace settings
- Conduct evaluations of existing grievance mechanisms against international standards
- Analyse challenges and barriers in grievance handling and propose practical improvements
- Plan the integration of grievance mechanisms into broader social compliance and human rights strategies
Course Outline
1
Introduction to UN Guiding Principles on Business and Human Rights
2
Overview of Grievance Mechanisms and Their Purpose
3
UNGP Criteria for Effective Grievance Mechanisms
4
Designing and Implementing Grievance Processes
5
Evaluating and Improving Existing Grievance Mechanisms
6
Case Studies and Group Exercises on Grievance Management
Who Should Attend
- This course is ideal for social compliance officers, human resources managers, factory supervisors, auditors, and corporate responsibility professionals involved in managing or auditing grievance mechanisms and human rights compliance.
Prerequisites
There are no formal prerequisites for this course.
Frequently Asked Questions
The course is delivered as an instructor-led classroom workshop with group exercises and discussions.
The course is delivered in English.
Participants receive a certificate of completion from SMS Training Academy upon successfully completing the course.
There are no formal prerequisites for this course.
You can enrol by contacting SMS Training Academy through their website or customer service channels.