UNGP Criteria for an Effective Grievance Mechanism

This one-day instructor-led training provides a practical understanding of the UN Guiding Principles (UNGP) criteria for establishing effective grievance mechanisms within organisations. Delivered through expert-led classroom workshops, participants engage in group discussions, case studies, and practical exercises to apply the principles in real workplace scenarios.

The course is designed for compliance officers, HR managers, social compliance auditors, factory managers, and other professionals responsible for managing or overseeing grievance processes in their organisations. Participants gain insights into best practices for grievance handling aligned with international human rights standards and learn how to enhance transparency, accessibility, and effectiveness.

By the end of the training, delegates will be able to design, evaluate, and improve grievance mechanisms to meet UNGP criteria, supporting organisational accountability and stakeholder trust. The practical skills gained can be directly applied to social compliance auditing, human rights due diligence, and corporate responsibility initiatives.